Help and contact

Signing in and recovering your account

• Forgot your password? When signing in with email, choose ‘Send recovery email’ and enter your account’s email address. If an account exists for that address, you receive instructions. Check your spam folder too.
• After recovering, sign in and choose ‘Sign out on all devices’ so other sessions stop.
• Signed in with Apple? Choose Sign in with Apple again, with the same Apple ID as before.
• If no recovery email arrives, email us from your account’s email address. We can’t look up your password: we don’t store it.

Deleting your account

You do this yourself in the app, without emailing us: Profile › Delete account. You confirm with your sign-in details, and all your devices then lose online access straight away. Offline play stays available.

Deletion continues in the background, even if you close the app, and you can check the status of your request in the app. You cancel an Apple subscription separately with ‘Manage Apple Subscriptions’. What we erase and what we must keep separately is explained in the privacy policy.

Purchases and payments

• Restore purchases: go to Profile › Restore Purchases. Manillen then checks the purchases on your Apple Account, including those from an earlier version of the app.
• Paid but not delivered? Don’t buy it again. Check the status in the app first. Keep your purchase reference and email us with Apple’s receipt.
• Refunds: you request them from Apple, at reportaproblem.apple.com.
• Cancel a subscription: with ‘Manage Apple Subscriptions’ in the app, or in iOS Settings under your name › Subscriptions.
• An older purchase that isn’t linked to a Manillen account may need an ownership check before we deliver its benefits.

Coins and rewarded videos

• After you finish a rewarded video, your reward first waits for confirmation. It is added to your personal coins as soon as our server has checked the confirmation.
• If a reward stays stuck, email us with the time of the video. We can’t reward a video without a valid confirmation.
• You can’t gift or stake personal coins. You only gift regular coins through a quote in the app.
• Your balance always comes from the server. If it isn’t what you expect, refresh first; if it’s still wrong, email us.

The rules for coins are in the terms of use.

Connection and online matches

• A lost reply doesn’t mean your move failed. The app keeps exactly that move and checks its outcome before accepting another one. Don’t try to submit a replacement move on another device.
• Your time limit keeps running during an outage; if it runs out, the server picks a valid move for you.
• If you left the table, a labelled computer player continues until you take your seat back at a safe moment.
• If you can’t get online at all, you can always play solo or practise.

Reporting or blocking a player

• On a message or a player, choose ‘Report message’, ‘Report player’ or ‘Block player’.
• A report goes to moderation and doesn’t automatically block anyone. Blocking stops messages and invitations between you and removes the friendship.
• Muting only turns off push notifications for a conversation.

Privacy and advertising

You manage your age group and advertising consent under Profile › Advertising and privacy, and push notifications under Profile › Notifications. To see or correct your data, email us. Everything about your data is in the privacy policy.

Playing offline

Solo play and practice against the computer work without an account and without internet. You never need us for that.